Alorica Announces Philanthropic Alliance with Topeka Veterans as Company Continues Selection Process to Meet Expansion Goals
Alorica, a leading global provider of customer engagement services online, on mobile, on the phone and on social media, announced today that it is partnering with Military Veterans Project, a Topeka-based nonprofit dedicated to preventing suicides among military veterans and supporting medical research into Post Traumatic Stress Disorder and other issues affecting veterans. The company’s own customer engagement experts in Topeka will help the organization raise money to support medical research and Alorica is committed to volunteering at the non-profit organization’s events that are focused on raising awareness around these critical issues.
The announcement came at a “Career Meet and Greet” hosted by Alorica at its Topeka location today as the company welcomed Mayor Larry Wolgast to the facility. The company is in the middle of a push to hire hundreds of customer engagement experts with a passion for technology and helping solve other people’s problems. In June, Alorica publicly announced that after its initial hiring phase that it had 200 career opportunities remaining open. That goal has since been raised to 350.
“One of Topeka’s most noteworthy citizens was Harry Colmery, who created the GI Bill and did so much to improve the lives of veterans for whom we owe such a debt of gratitude,” said Mayor Larry Wolgast. “The company’s collaboration with a local veterans group will raise much-needed money for training and referral programs as well as for research and support services to reduce veteran suicide rates. We are thrilled the company will put its customer-service expertise toward shining a spotlight on veteran affairs and acknowledging their sacrifice and service on our behalf.”
Ken Muche, director of global public relations for Alorica, said, “Alorica is a different type of company with a culture that celebrates making lives better one interaction at a time—with each other, with the customers we serve and in the communities where we live and work. Partnering with the Military Veterans Project is one example of our employees helping Topeka—by honoring veterans and letting them know that their service and sacrifices are appreciated and essential to our freedom and quality of life.”
In June 2015, the Joint Economic Development Organization voted 7-0 to revise an incentive agreement with Alorica’s call center targeted at creating more than 100 jobs to accommodate a new contract with a Fortune 25 company. The agreement reduced a previous minimum threshold from 500 jobs to 300 jobs to qualify for payment, providing the company with $150,000 to remodel its facility and hire new workers.
JEDO’s investment in Alorica has not only positioned the company for competitive growth but also the Topeka community through significant job creation.
“By treating its customers well, Alorica has continued to attract high-caliber clients who benefit from a regional workforce known for its work ethic and friendliness,” Wolgast said.
“Alorica’s commitment to its workforce, its customers and the Topeka community is commendable, and we are pleased that GO Topeka and JEDO were able to help facilitate a collaboration that led to their commitment to the Topeka community,” said Scott Griffith, GO Topeka chair.